Customer Service

Refunds

Please note that Illini Shuttle tickets are not refundable or exchangeable and they may not be used on a date/trip other than that which is indicated on the ticket. We do not make exceptions to this policy.

Lost Items

If you lost something on one of our buses please fill out our
Lost Item Report

Communicate With Us

If you would like to report a service failure or compliment a driver or staff member, please send us a quick note at: Illini Shuttle Customer Service, PO Box 4048, Lisle, IL 60532.